have now moved into our new premises at the wonderful Royal Quays
Shopping Centre. When moving home, nothing ever goes to plan, and sadly
our new premises at unit 36 are not ready for us just yet. This means we're
being housed in a temporary unit, unit 33 (the old Tog 24) and that we're temporarily closed to the public however click & collect is available, see details below.
We'll notify you of our opening date at our permanent unit, unit 36 Royal
Quays as soon as we can. We're working hard to get into our new unit and
open as quickly as possible.
Click & collect
You can place an order to collect from our unit, 33 Royal Quays. Simply place your order via the website and choose 'Collect from our store in Royal Quays, North Shields' as your delivery method at the checkout and we'll email you once your order is ready to collect. There is no minimum order or order restrictions on click & collect. Ring the doorbell at the front of the store on arrival and wait for assistance. Our collection hours are: Monday-Friday 9am-5pm (currently closed on weekends).
What this means for online orders
Online orders are being shipped as usual from our new premises.
Most items including food & grocery, health & beauty are normally dispatched within 1 working day.
Shoes & Footwear can take up to 14 days for delivery as some styles or sizes may need to be ordered in. Please note that if you order footwear with the rest of your goods then this can delay the dispatch time.
orders must be received by 2pm on a Friday for delivery on Saturday of
that week. Any Saturday delivery orders received after 2pm on Friday
will be delivered the following Saturday. Please note this excludes bank
holiday Friday as we have no collections.
Chilled & Frozen orders will be dispatched Monday-Thursday via next day delivery or Monday-Wednesday via DPD 2-day delivery depending on your area.