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We're experiencing very high volumes of traffic on the website so please be patient if you are trying to checkout. Adrian Chiles' Guardian article on Sosmix has sent us (very gratefully) an influx of orders. We'll be shipping orders as quickly as possible but please expect delays of up to 1 week. Our retail store remains temporarily closed but we are offering contact-free Click & Collect orders from our new store in Seaton Delaval and we aim to have Click & Collect orders ready to collect within 1 working day. We'll email you once your order has been shipped or is ready to collect. Thank you and stay safe đź’š

Covid-19 FAQ's

How long will my delivery take

We're currently very busy but are working as quickly as possible and estimate to ship orders within 1 week of reciept (excluding footwear orders). Tracking information will follow as soon as your order is on its way to you so please only contact us about dispatch of your order if necessary.

Will my delivery be contact-free

Both of our couriers, DPD and Myhermes, are offering contact-free delivery. No handheld units will be required to be signed and you can leave a safe place request with us when you place your order.

I am having problems checking out

The most common problem customers face when checking out is that the website diverts them back to the shopping basket. If this is the case then there will be a green bar with an error message highlighted near the top of the page. Please read the error message and make the required corrections to your basket in order to continue.

If you have created an account previously you must sign in to your account prior to checking out as you cannot re-register or checkout as a guest if your email address is already registered on the system. Please note our newsletter sign-up popup is not registering for an account - these are different systems.

How will I know when my collection order is ready

We will email you once your order is ready for collection. Our collection hours are Monday-Friday 9am-5pm and Saturday 10am-4pm.

When will an item be back in stock

Please sign up for an email reminder on the out of stock item product page and you'll be the first to know once new stock arrives.

I wish to add/remove items from my order

We're afraid we are unable to add or remove any items from orders currently so please make any changes prior to checking out.

I forgot to enter my discount code

Unfortunately, we are unable to apply discount codes to orders once they have been submitted. You can however use your sign-up discount towards your next order instead.

Can I come and shop in your retail store

We remain closed to the public currently and our store is open as a click & collect point only. Orders must be placed via the website.

Can I place a telephone order

We're asking for all orders to be placed via the website whilst we are all hands on deck to get deliveries unpacked and orders shipped. Please contact us if you are having difficulty placing an order and we'll be able to assist.

Why can't I order chilled/frozen items to Ireland

Due to the volume of orders going in to the depot in Ireland, there are large delays which are outside of our control. Due to this we have temporarily removed chilled/frozen items from being shipped to Ireland. We will remove this restriction once it is safe to do so.

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