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We have moved premises! Now open at unit 33 Royal Quays, North Shields - shop with us 7 days a week. Online orders being shipped as usual

Delivery Information

Delivery Times

Different types of goods have different delivery times.

Most items including food & grocery, health & beauty are normally dispatched within 1 working day.

Chilled & Frozen orders will be dispatched Monday-Thursday via next day delivery or Monday-Wednesday via DPD 2-day delivery depending on your area.

Saturday delivery orders must be received by 2pm on a Friday for delivery on Saturday of that week. Any Saturday delivery orders received after 2pm on Friday will be delivered the following Saturday. Please note this excludes bank holiday Friday as we have no collections.

Shoes & Footwear can take up to 14 days for delivery as some styles or sizes may need to be ordered in. Please note that if you order footwear with the rest of your goods then this can delay the dispatch time.


The checkout will show your delivery options and prices depending on the items you have ordered and the weight of your parcel. Please see the below table for more information. Please note we cannot send chilled/frozen items to Scottish Islands or outside of the UK due to the transit time.

DestinationCourierTransit timePrice
Mainland UK*DPDNext day£6.50 or free on orders above £60 up to 30kg
Mainland UK*DPD Saturday DeliveryNext day£13.50 or £7 on orders above £60 up to 30kg
Scottish Highlands, Northern Ireland, Isle of Man, Channel Islands, Scilly IslesDPD2 Day£15.50 or £9 on orders above £60 up to 30kg
Scottish IslandsDPD (ambient goods only)3-5 Days£13.50 or £9 on orders above £60 up to 30kg
Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man
MyHermes (ambient goods only)5-7 DaysWeight based from £3.29 upwards. Get a quote from the checkout page
Republic of IrelandDPD2 Day£11.53 or £5.03 on orders above £60 up to 30kg
EU & Rest of WorldDPD / Royal Mail (ambient goods only)Country dependentWeight based. Get a quote from the checkout page or please contact us if your options do not show.

*Mainland UK is classed as any areas which fall under DPD's mainland UK postal zone. Areas outside of this zone will have higher rates - please see the chart above.

If your order is above 30kg in weight, you will be charged an additional £6.50per 30kg.

Most deliveries are by DPD and are fully tracked with delivery updates via text and email. DPD give you an extimated 1 hour delivery window and you can track the status of your delivery via the My DPD app. If you are not going to be home and would like your parcel to be left in a safe place then you must request this via the DPD tracking email, the My DPD app or by contacting DPD directly.

You can change the delivery destination, safe place or delivery date by the notification email & texts that DPD send you or via the My DPD app.

DELIVERY DATES FOR FROZEN OR CHILLED ORDERS MUST NOT BE CHANGED as the chilled & frozen packaging has a limited lifespan. If you choose to have your order delivered to a pick-up shop this will usually delay your order by 1 day so this cannot be done on chilled/frozen orders.

Your Options Via The DPD App

All other countries please contact us if the website is not showing your options.

All customer outside of the UK are responsible for any import duties or taxes required by your country.
Alternative Stores are not liable for any delay caused by customs.
Customers must ensure the items they order are legal in their country, complying with all applicable laws.
Alternative Stores do not accept liablity for seizure or loss of any items that contravenes your countries law.

Delivery Notification & Tracking

Please see our Terms & Conditions before placing an order. By placing an order you are agreeing to these terms and conditions. You will be sent an email as soon as your order is dispatched out and this will usually be followed with tracking information shortly afterwards. In order to keep costs down to you, we send all items of your order out together. If you order shoes with any other items the whole order may be delayed in dispatch if we are waiting for the shoes to arrive to us. If any of your goods are out of stock we will contact you to let you know when you should expect them or to offer you a substitute.

Terms & Conditions For Delivery

Delivery Addresses: It is essential that the complete & correct delivery address is listed on your order including the correct postal code and a contact telephone number and email address. Courier firms will not consider compensation for items sent with/to an incorrect address. Alternative Stores or our couriers can not be held responsible for items lost due to an incorrect address being provided.

If the courier misses you they may attempt to deliver to a neighbour. If this is not possible a contact card or calling card email is left for you to arrange a suitable delivery or for you to collect the item from the couriers depot or pickup shop. In the unlikely event of a customer not contacting the courier to arrange a redelivery, the order may be returned to us after 4 days and will incur a charge for return delivery. We ask you for your telephone number and email address to help with your delivery. Adding a mobile telephone number to your account/order allows us to also notify you by text, as well as by email, that your order is on its way.

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