Privacy Policy
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Privacy Policy

Who we are

At Alternative Stores we are committed to protecting your privacy. The information you share with us is used for processing and dispatching your orders and is not shared with any other companies or businesses for marketing purposes unless we have your express permission to do so. In this policy we will outline why we collect your information, how we use it and the conditions in which your information would be disclosed to others.  

Types of data we collect

Website Cookies
Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

Mailing Lists
When you opt in to receive our newsletters we ask for your name and email address and we use this when we contact you. By opting in to our newsletter you are giving us your express permission to contact you via email marketing. We use a third-party provider, GetResponse, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see GetResponse’s Privacy Policy. You can unsubscribe to our mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by asking us via email at cservices@alternativestores.com. We don't rent or trade email lists with other organisations and businesses.

Your Data
When you place an order with us we ask for your name, contact number, email address, company name (if applicable), address and delivery information. This information is securely stored on our systems and can only be accessed by Alternative Stores employees. We use this information for processing and dispatching your orders. We do not store your payment details and if you place an order via our website you will be taken to the Worldpay payment portal to input your card information. If you place telephone orders with us then your payment details are held only for the time in which it takes us for your order to be input into our system. You are not automatically opted-in to our newsletter when you place an order, this is an option which you can choose to select when you create an account.

Third Parties
We may share your personal data with the following parties for the purposes noted below:
•If you have chosen to opt-in to our newsletter then your name and email address will be shared with our mailing list provider - GetResponse
•The couriers we use to provide our delivery services - DPD, MyHermes and Royal Mail
•The merchants we use to process your payments - Worldpay and American Express
•Our ecommerce platform provider - Opencart, to store your data and order history

Except as provided above, we will not share personal information with any other third parties without informing you beforehand, unless required by, or in connection with, law and / or regulatory requirements. We will not sell trade or lease your personal information to others.

Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold for you. Please email your request to us at cservices@alternativestores.com

You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner's website: http://www.ico.org.uk/.

Changes to this privacy policy
This policy was reviewed on the 24th of May 2018. In the event that we make any changes we will place an updated version on our Website and, where appropriate, notify you by e-mail, seek your consent or place a notification on the Website. Please review this page regularly to ensure that you are always aware of what personal information we collect, how we use it and under what circumstances we will share it with other parties.

Contact Us
If you need to contact us for any reason regarding this policy our contact details are as follows:

AlternativeStores.com
Unit 3,
1 Wesley Way
Benton Square Industrial Estate
NE12 9TA

cservices@alternativestores.com

 

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