Delivery Information
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Delivery Information

Delivery Information & Free Delivery Offers. See your area or product type below for full details.

Delivery made easy to: Your Home, Your Work, Your Neighbour, Your Safe Place & Collection Points.

Please note: Different types of products have different delivery times, please see below for more information.


AREAS
UK Mainland - Free on orders over £45 in value or only £4.99 on orders under.
Most deliveries are by DPD and fully tracked with a 1 hour delivery windown.
You can change the delivery destination and date by the notification email & texts they send you.
DELIVERY DATES FOR FROZEN OR CHILLED ORDERS MUST NOT BE CHANGED as the chilled & frozen packaging has a limited lifespan.

Scottish Highlands & Islands are from £4.99 upwards.
The delivery company can vary for different areas and the website will give you the best prices and options. Delivery can take from 2 days to 8 days.
24 Hour and chilled ordes can be arranged on request.
Highlands are classed as postcodes AB36-38, AB55-AB56, FK17-FK99, G83, IV1-IV39, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49-PH50.
Islands are classed as postcodes HS1-HS9, IV40-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3 3 to 8 day service

Ireland - North and South
Northern Ireland: FREE DELIVERY OVER £75.00 or if under - £7.20.
Southern Ireland: FREE DELIVERY OVER £75.00 or £12.99 on orders under.

Austria, Belgium, Czech Republic, France, Germany, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia;
By International Courier upto 20KG = £14.50 & then £14.50 per 20KG after.
Delivery Time - Usually 3 days from despatch

Italy, Latvia, Portugal, Spain, Sweden:
By International Courier upto 20KG = £18.00 & then £18.00 per 20KG after.
Delivery Time - Usually 3 days from despatch
 
Italy, Spain:

By International Courier up to 20KG = £21.16 & then £21.16 per 20KG after.
Delivery Time - Usually 3 days from despatch

Bulgaria, Denmark, Estonia, Finland, Liechtenstein, Romania:
By International Courier upto 20KG = £29.10 & then £29.10 per 20KG after.
Delivery Time - Usually 3/4 days from despatch

Bulgaria, Greece, Latvia, Lithuania, Romania
By International Courier upto 20KG = £39.68  & then £39.68 per 20KG after.
Delivery Time - Usually 3/4 days from despatch

Australia
By Royal Mail International upto 500g £8.00. Upto 1kg £15.00 & £15.00 per 1kg after.
Delivery Time usually takes around 2 weeks and can take upto 6 weeks. This is usually down to how busy Australian Customs are and we are unable to alter thier handling times.

US & Canada. The store will automatically calculate shipping charges as prices vary daily
PLEASE NOTE: Currently we can not ship food & cleaning products to the US or Canada.
Delivery Time usually takes around 2 weeks and can take upto 6 weeks. This is usually down to how busy Customs are and we are unable to alter thier handling times.

Charges are worked out automatically by the site when you place your order. The prices given are an estimate and are subject to change due to many factors.

All other countries please ask if the website is not showing your options

All customer outside of the UK are responsible for any import duties or taxes required by your country.
Alternative Stores are not liable for any delay caused by customs.
Customers must ensure the items they order are legal in their country, complying with all applicable laws.
Alternative Stores do not accept liablity for seizure or loss of any items that contraveins your countries law.

Delivery Times - Different types of goods have different delivery times.
Most items including food & grocery, health & beauty are normally delivered in 3 to 8 days.
Chilled & Frozen Goods - may take a little longer at certain times due to the delivery network.
Shoes & Footwear - can now take up to 14 days for delivery.

Delivery Notification & Tracking.
You will be sent an email as soon as your order is sent out and this will usually be followed with tracking information shortly afterwards.
In order to keep costs down to you, we usually send all items out together.
If you order shoes with any other items  the whole order will take the delivery time of the longest items.
If your goods are out of stock we will contact you to let you know when you should expect them.

Terms & Conditions For Delivery.
Delivery Addresses: It is essential that the complete & correct delivery address is listed on your order including the correct postal code & a contact telephone number.
Courier firms will not consider compensation for items sent with/to an incorrect address.
Alternative Stores or our couriers can not be held responsible for items lost due to an incorrect address being provided.

Goods are usually delivered using a courier. Deliveries take place between 7AM and 5PM Monday to Friday. Smaller items may be delivered by Royal Mail.
Please ensure the address provided is suitable for the goods to be delivered to and that a signature can be obtained on delivery.
Customers can give us directions to leave goods in a safe place on the condition that Alternative Stores and our couriers are not responsible for losses if your order then goes missing. We strongly suggest you use a work or neighbours address if your home address is not suitable for delivery during business hours.

If the courier misses you, usually they will attempt to deliver to a neighbour. If this is not possible a contact card is left for you to arrange a suitable delivery or for you to collect the item from the couriers depot.
In the unlikely event of a customer not contacting the courier to arrange a redelivery, the order may be returned to us after 4 days & incur a charge for return delivery.
We ask you for your telephone number to help with your delivery. Adding a mobile telephone number to your account/order allows us to also notify you by text, as well as by email, that your order is on its way.

Changing the delivery address after your goods have been dispatched:
It is very difficult and time consuming to change the delivery address once your order has been sent out and usually not  possible.
Changing the delivery address after dispatch may incur an extra delivery charge by our couriers and we reserve the right to charge customers accordingly.

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