Alternative Stores - Customer Services & Contact Us

 PLEASE NOTE - DUE TO THE CHRISTMAS HOLIDAY WE ARE CLOSED UNTIL THE 5TH JAN
Customer Services Email : cservices @ alternativestores.com
We respond to emails as quickly as humanly possible & aim to reply within 2 working days.
If you are enquiring about your order or return, please make sure you log into your account to view the order notes before contacting us.
Please ensure you quote your order number when contacting us.

Please Note: -  as we are an online retailer email is our preferred method of contact as it is much more efficient.
If possible email us when you can as it allows us to process orders faster.
Telephone: 0191 236 8519 - Closed Sunday & Monday.

Advertising & Marketing. If you would like us to advertise with you please forward a copy of your publication with prices & terms & conditions, FAO Steve James, at our address below.
Email steve @ alternativestores.com. 

Our address & showroom
Alternative Stores
Brunswick Industrial Estate
Newcastle upon Tyne
Tyne & Wear
NE13 7BA

Can I come & see your product ranges?
Yes, customers are welcome but if you are shopping for vegetarian shoes its worth letting us know in advance to make sure we ahve the sizes you require.

Shop Opening Hours.
Wednesday 10.30 - 4.00 Can be later on request
Thursday     10.30 - 4.00 Can be later on request
Friday          10.30 - 4.00
Saturday      By appointment only

Please Note: We are making some changes to the store over the next few months.
If you are travelling any distance please call ahead to to check we are open.